Returns & Refunds Policy

We want you to be happy with your order. If something is wrong, please contact us as soon as possible.

Wrong, damaged or defective items

If you receive the wrong item, or an item that is damaged or defective, contact us within 7 days of delivery with your order number and clear photos. We will arrange a replacement or refund after checking the issue.

Change of mind

For hygiene reasons, hijab undercaps and similar items that have been opened, worn or washed cannot be returned. Unopened items in their original condition may be returned within 7 days of delivery. Return shipping for a change of mind is paid by the customer.

Colours

Colours may look slightly different on different screens. Small variations in shade are not considered a defect.

Refunds

Approved refunds are issued to the original payment method, or by bank transfer for Cash on Delivery orders, after we receive and check the returned item.

How to contact us

Please contact us with your order number to start a return or exchange.